Frequently Asked Questions (FAQ)

1. What is Aynelle?
Aynelle is a women’s clothing brand that focuses on creating feminine, elegant, and comfortable pieces. We offer a range of high-quality products, including jeans, blouses, and linen pants designed to help you feel stylish and confident.

2. What products do you offer?
Our current collection includes:

• Denim: Wide Jeans, Flare Jeans
• Tops: Printed Shirts, Embroidery Shirts, Pleated Shirts
• Bottoms: Linen Pants

3. What is a pre-order, and how does it work?

Pre-ordering allows you to purchase an item before it is officially in stock. Once the stock arrives, your order will be processed and shipped. Estimated shipping dates will be provided on the product page.

4. When will my pre-order be shipped?

The estimated shipping date will be mentioned on the product page. We will update you via email if there are any changes to the timeline.

5. Can I cancel or modify my pre-order?

Pre-orders are final and cannot be canceled or modified once placed. Please review your order carefully before checking out.

6. Do you offer free shipping?
Yes, we are offering FREE shipping on all orders as part of our Grand Opening promotion! Keep an eye out for any future shipping offers.

7. Where do you ship?
We currently ship within East and West Malaysia. If you're unsure whether we deliver to your area, please contact us at admin@aynelle.com.

8. What are your shipping times?
Orders are typically processed within 2-3 business days. Delivery times may vary based on your location, but most orders should arrive within 2-5 days.

9. How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking information. You can use the provided tracking number to check the status of your delivery.

10. What is your return and exchange policy?
If you’re not completely satisfied with your purchase, we accept returns and exchanges within 7 days of receiving your order. Items must be in their original condition, with clothing remaining unwashed and unworn, and kept in their original packaging with tags attached. Please email us at admin@aynelle.com for assistance with returns or exchanges.

11. How can I contact customer service?
For any questions or concerns, feel free to reach out to us at admin@aynelle.com. We aim to respond within 24 hours.

12. Do you offer international shipping?
Yes! We do international shipping and the cost may vary based on your location.

13. How do I care for my Aynelle clothing?
We recommend checking the care label on each item for specific instructions. In general, most items can be machine-washed on a gentle cycle and air-dried to maintain their quality.