At Aynelle, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you're not entirely satisfied with your purchase, we're here to help.

Returns

• Eligibility: Items must be unused, unwashed, and in their original condition with tags attached. Returns must be made within 14 days of the purchase date.
• Non-Returnable Items: Items on sale, personalized products, and accessories cannot be returned.
• Return Process: To initiate a return, contact our customer service at admin@aynelle.com with your order number. We will guide you through the process.
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service.
• Exchange Policy: Currently, we do not offer direct exchanges. If you need a different size or color, kindly return the item for a refund and place a new order.

Refunds

• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
• Partial Refunds: Items that show signs of wear, damage, or missing parts will be eligible for a partial refund at our discretion.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item received).
• Late or Missing Refunds: If you haven’t received your refund within the stated period, please check with your bank or credit card company as processing times can vary.

Damaged or Defective Items

In the unlikely event you receive a damaged or defective item, contact us immediately at admin@aynelle.com. We will arrange for a replacement or refund at no additional cost.